Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use a 12377go account — including how deposits through bKash, Nagad, and Rocket are handled, what we can and cannot do, and what applies based on your location and local law.

Account registration termsbKash, Nagad, Rocket wallet rulesEligibility by regionAccount suspension conditionsHow to contact us about this policy
12377go Terms That Cover How Your Account Works
REACH OUR TEAM

How to Contact Us About These Terms

If something in these terms is unclear — or if you think your account has been treated in a way that does not match what is written here — our support team is the right first stop. You can reach us through live chat inside your account, by email, or through the help form on this page. We aim to respond to terms-related queries within one working day. For wallet-specific questions involving bKash, Nagad, or Rocket transactions, include your transaction reference number so we can pull the record without delay.

Live Chat Open your account and start a chat session directly. For terms queries, describe the clause in question and we will respond with the applicable rule.
Email Support Send terms-related questions to our support address. Include your account ID and the section of the terms you are asking about for a faster response.
Help Form Use the on-page help form to submit a written query. Wallet transaction disputes involving Nagad or Rocket should include the payment reference.
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Integrity

Our terms are not just a formality — they reflect how we actually operate your account. Here is what that looks like in practice across four areas that matter most to you.

Account Security

Your account is secured with OTP verification on login. We do not share your credentials with third parties, and any wallet link to bKash, Nagad or Rocket is tied to your verified account only.

Data Retention

We retain account and transaction data for the period required under these terms and applicable law. You can request a summary of your account data by contacting our support team directly.

Terms Updates

When terms change, we post the updated version here and notify you via your registered contact. Continuing to use your account after the notice period means you accept the new version.

Dispute Process

If you believe a transaction or account action was handled incorrectly, raise it through live chat or email within 30 days. We review each case against the recorded account activity and respond in writing.

Common Questions About These Terms

These are the questions we receive most often about how our terms apply to accounts, wallets, and eligibility. If your question is not here, reach out through live chat or email.

Yes. Every deposit made through bKash, Nagad, or Rocket falls under these terms. The payment method does not change your obligations or your rights under the account rules.

Access and eligibility depend entirely on your local law and the regions we currently serve. We do not accept accounts from areas where this type of platform is prohibited under local regulation.

We notify you through your registered account contact before any changes take effect. The updated version is always posted at this page with a revised date so you can check what changed.

We retain transaction and account records for the period required by applicable law and these terms. Contact our support team in writing to request details about what data we hold.

Raise a dispute through live chat or email within 30 days of the transaction. Include your bKash, Nagad, or Rocket reference number and we will review it against the account record.

No. These terms cover your account obligations, but eligibility is determined by your location and local law. We only support regions where access is legally permitted for eligible accounts.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.