Reference

How 12377go Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, make a deposit through bKash, Nagad or Rocket, and use our platform — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket wallet privacyNo third-party data sellingSecure session handlingYour right to request deletion
12377go How 12377go Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about this policy, want to know what data we hold on your account, or need to raise a concern about how your bKash, Nagad or Rocket payment details were handled, our support team is the right starting point. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt of your message. Availability of support channels depends on your eligible region.

Live Chat Start a live chat session from your account dashboard. Describe your data query clearly and our team will pick it up in the queue.
Email Support Send your privacy request or data-access query by email. Include your registered mobile number so we can locate your account record quickly.
Account Help Centre Log in and visit the Help section to find policy documents, submit a data request form, or check the status of a previous privacy inquiry.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply SSL encryption across every page of the platform, which means your account credentials and payment details travel securely between your device and our servers. Session tokens expire automatically after a period of inactivity, reducing exposure if your phone is left unlocked. We keep data only as long as necessary — once your account is closed and any retention obligation under applicable law is met, we delete or anonymise your records. Below are the four areas of data practice most relevant to your account.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences through your browser settings at any time.

Payment Data Handling

bKash, Nagad and Rocket transaction references are stored only long enough to reconcile deposits and withdrawals. Full wallet PINs are never stored on our servers.

Account Security Practices

We send an OTP to your registered mobile number whenever a login is attempted from an unrecognised device, adding a layer of verification before account access is granted.

Data Retention and Deletion

You may request deletion of your personal data at any time. We will process the request subject to legal retention requirements in your eligible region and confirm the outcome.

Common Questions About Your Privacy on 12377go

These are the questions we hear most often from account holders in Bangladesh about how their data is handled. If your question is not covered here, reach out through live chat or email.

No. We only record the transaction reference and wallet number to match your deposit to your account. Your bKash, Nagad or Rocket PIN is never stored on our servers.

Yes. Contact our support team by email or live chat with your registered mobile number. We will compile and send your data record subject to applicable law in your region.

We retain records only as long as required by applicable legal obligations in your eligible region. Once that period ends, your data is deleted or anonymised from our systems.

We share data only with service providers directly involved in running your account — such as payment processors for bKash, Nagad and Rocket transactions. All partners are bound by strict data agreements.

Our system flags logins from unrecognised devices and sends an OTP to your registered mobile number. Session data from that device is logged securely and follows the same retention rules.

Submit a request through live chat or email, specifying what you want corrected or removed. We will confirm receipt and complete the request within a reasonable timeframe under applicable law.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.